Getting things into production
What breaks between demo and live, what a shadow month actually buys, and why autonomy should be granted one task at a time.
All writing
Six pieces, written by the people who did the work.
Field note
Why most AI pilots die between demo and production
The demo runs on twenty hand-picked examples. Production runs on the twenty thousand nobody looked at.
Method
Accuracy is not one number
A single percentage hides the only distinction that matters in operations: mistakes you can absorb, and mistakes that reach a customer.
Opinion
When not to use AI
Six situations where a scheduled job, a lookup table or a two-hour conversation beats anything we could build.
Practice
Shadow mode: the cheapest month you will ever spend
The agent does the work. Nobody uses the output. It is the highest-value month in any deployment and the first thing clients try to skip.
Economics
What an agent actually costs to run
Token pricing is the smallest line in the bill. Here is the whole bill, with the parts vendors leave out.
Engineering
Retrieval over a catalogue nobody has cleaned
Six years of three different people naming things three different ways. What actually works, and what only works in benchmarks.