Acceptable Use Policy

Last updated: 21 June 2026

This Acceptable Use Policy (“AUP”) sets out the rules governing your use of the website at novycom.com (the “Website”) and the services provided by Novycom Digital Sdn Bhd (Registration No. 202601024115 / 1686212-P) (“Novycom”, “we”, “us” or “our”). This AUP forms part of, and should be read together with, our Terms of Service. By using our Website or Services, you agree to comply with this AUP.

1. Purpose

The purpose of this AUP is to protect Novycom, our clients, our partners and the wider public from harmful, unlawful or inappropriate use of our Website and Services, and to ensure a secure and reliable environment for all users.

2. Prohibited Activities

When using our Website or Services, you must not:

  • Use them in any way that breaches any applicable local, national or international law or regulation;
  • Infringe the intellectual property rights, privacy rights or other rights of any third party;
  • Upload, transmit or distribute any material that is unlawful, defamatory, obscene, fraudulent, deceptive, harassing or otherwise objectionable;
  • Sell, market or promote counterfeit, illegal, restricted or prohibited goods or services;
  • Transmit any viruses, malware, ransomware or other harmful code;
  • Attempt to gain unauthorised access to, interfere with, damage or disrupt any part of our Website, Services, servers or networks;
  • Engage in any form of unsolicited or unauthorised advertising, spamming, or harvesting of data;
  • Use any automated system, including robots, scrapers or spiders, to access the Website in a manner that sends more requests than a human could reasonably produce; or
  • Engage in any activity that is intended to deceive search engines, marketplaces or advertising platforms in violation of their policies.

3. Client Content and Conduct

Where we provide services in relation to your e-commerce operations, you are responsible for ensuring that all products, content, claims and materials you provide or instruct us to publish are accurate, lawful and compliant with the policies of any relevant third-party platform or marketplace. We reserve the right to refuse or discontinue any work that, in our reasonable opinion, would breach this AUP, any law, or any third-party platform’s terms.

4. Security

You are responsible for maintaining the confidentiality of any account credentials provided to you and for all activities that occur under your account. You must notify us immediately of any actual or suspected security breach or unauthorised use.

5. Suspension and Termination

We may, at our sole discretion and without liability, suspend or terminate your access to the Website or Services, and may remove or disable any content, if we reasonably believe that you have breached this AUP. Where appropriate, we will report breaches to the relevant authorities and cooperate with them.

6. Reporting Violations

If you become aware of any breach of this AUP, please report it to us at novycomdigital@gmail.com. We will investigate reports and take appropriate action.

7. Changes to This Policy

We may update this AUP from time to time. The updated version will be indicated by an updated “Last updated” date and will take effect when published on this page.

8. Contact Us

  • Novycom Digital Sdn Bhd
  • Montana Melawati, Desa Melawati, 53100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
  • Email: novycomdigital@gmail.com
  • Phone / WhatsApp: +60 11 7590 0511