Privacy Policy

Last updated: 21 June 2026

This Privacy Policy explains how Novycom Digital Sdn Bhd (Registration No. 202601024115 / 1686212-P) (“Novycom”, “we”, “us” or “our”) collects, uses, discloses, stores and protects personal data when you visit our website at novycom.com (the “Website”), engage our services, or otherwise interact with us. We are committed to protecting your privacy and handling your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”) and other applicable data protection laws.

By accessing or using our Website and services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please do not use our Website or services.

1. Who We Are

Novycom Digital Sdn Bhd is a company incorporated in Malaysia, providing B2B information and digital services with a focus on cross-border e-commerce. For the purposes of applicable data protection law, Novycom acts as the data controller in respect of personal data collected through the Website and in the course of providing our services.

  • Registered name: Novycom Digital Sdn Bhd
  • Registration number: 202601024115 (1686212-P)
  • Registered address: Montana Melawati, Desa Melawati, 53100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
  • Email: novycomdigital@gmail.com
  • Phone / WhatsApp: +60 11 7590 0511

2. Personal Data We Collect

We may collect and process the following categories of personal data:

  • Identity and contact data: name, job title, company name, business email address, telephone number, billing address and other contact details you provide.
  • Commercial data: details of the services you enquire about or purchase, project requirements, correspondence, quotations, contracts and payment records.
  • Account data: login credentials and preferences where you hold an account with us or with platforms we manage on your behalf.
  • Technical data: IP address, browser type and version, device information, operating system, time zone setting, and other technology on the devices you use to access the Website.
  • Usage data: information about how you use our Website and services, including pages visited, links clicked, and session duration.
  • Marketing and communications data: your preferences in receiving marketing from us and your communication preferences.

Where we provide cross-border e-commerce, marketplace or marketing services, we may also process data relating to your business operations, customers and end-buyers strictly on your behalf and in accordance with our agreement with you.

3. How We Collect Your Data

We collect personal data through:

  • Direct interactions: when you complete a contact or quotation form, subscribe to our newsletter, request a consultation, enter into a contract, or correspond with us by email, phone or messaging applications.
  • Automated technologies: as you interact with our Website, we may automatically collect technical and usage data through cookies and similar technologies (see our Cookie Policy).
  • Third parties: we may receive data from analytics providers, advertising networks, payment processors, and e-commerce platforms and marketplaces relevant to the services we provide.

4. Purposes and Legal Basis for Processing

We process personal data for the following purposes:

  • To respond to your enquiries, provide quotations and deliver the services you request;
  • To enter into and perform our contractual obligations to you;
  • To manage our relationship with you, including billing, account administration and customer support;
  • To operate, maintain, improve and secure our Website and services;
  • To send you service-related communications and, where permitted, marketing communications;
  • To comply with legal, regulatory and accounting obligations; and
  • To detect, prevent and address fraud, security incidents and other unlawful activity.

We rely on one or more of the following legal bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate business interests, provided these are not overridden by your rights and interests.

5. Marketing Communications

Where you have consented or where otherwise permitted by law, we may send you information about our services, insights and offers. You may withdraw your consent or opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at novycomdigital@gmail.com. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

6. Disclosure of Your Data

We may disclose your personal data to:

  • Service providers and subcontractors who perform functions on our behalf, such as hosting, IT support, payment processing, analytics and marketing platforms;
  • E-commerce platforms and marketplaces (for example, Amazon, Shopee, Lazada and TikTok Shop) where necessary to deliver services you have engaged us for;
  • Professional advisers including lawyers, auditors and accountants;
  • Regulatory authorities, government bodies and law enforcement where required by law; and
  • Successors in title in the event of a corporate restructuring, merger or acquisition.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell your personal data.

7. International Data Transfers

As a provider of cross-border e-commerce services, we may transfer and store personal data outside Malaysia, including in jurisdictions that may not provide the same level of data protection. Where we transfer personal data internationally, we take reasonable steps to ensure that it is treated securely and in accordance with this Privacy Policy and applicable law, including the use of appropriate contractual safeguards.

8. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, encryption where appropriate, and secure hosting. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. When personal data is no longer required, we will securely delete or anonymise it.

10. Your Rights

Subject to applicable law, you have the right to:

  • Request access to the personal data we hold about you;
  • Request correction of inaccurate or incomplete personal data;
  • Withdraw your consent to processing where consent is the legal basis;
  • Request that we limit the processing of your personal data; and
  • Make a complaint to the relevant data protection authority.

To exercise any of these rights, please contact us at novycomdigital@gmail.com. We may need to verify your identity before responding to your request.

11. Third-Party Links

Our Website may contain links to third-party websites, plugins and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

12. Children’s Privacy

Our Website and services are intended for businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. The updated version will be indicated by an updated “Last updated” date and will be effective as soon as it is published on this page. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

  • Novycom Digital Sdn Bhd
  • Montana Melawati, Desa Melawati, 53100 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia
  • Email: novycomdigital@gmail.com
  • Phone / WhatsApp: +60 11 7590 0511